AMEX’s Top Dog Guides his Company Through Troubled Times
By Justin Remus
On September11th, Kenneth Chenault, Chairman and CEO of American Express, was fortunate to be in Salt Lake City, over 2,000 miles away from New York City. But other AMEX personnel weren’t quite so lucky—11 employees were either killed or reported missing due to the tragedy. Hardly surprising when you consider that AMEX’s corporate offices are only 50 feet or so from the Twin Towers site.
But let’s give Chenault credit. He responded quickly and decisively—and not just as a businessman, but as a humanitarian. He personally ordered …